Talemur
One-on-one scaling strategy - Dublin, Ireland

Refund Policy

Last updated: January 10, 2025

This Refund Policy describes the conditions under which Talemur may issue refunds for services purchased through our platform. By purchasing any service or subscription, you agree to the terms outlined in this policy. Please read it carefully before completing any transaction.

1. General Principles

Talemur is committed to delivering high-quality, personalised services to every client. We evaluate refund requests individually and with care, taking into account the nature of the service, the stage of delivery, and the circumstances presented by the client.

Refunds are not automatically granted and are subject to review under the conditions described in this policy. Submitting a refund request does not guarantee that a refund will be issued.

2. Eligibility for Refunds

2.1 Eligible Circumstances

A refund request may be considered eligible under the following circumstances:

  • The service was not delivered within the agreed timeframe and no alternative arrangement was offered.
  • A technical failure on our platform prevented access to a paid service and the issue could not be resolved within a reasonable period.
  • A duplicate payment was made in error and confirmed by our billing records.
  • The service purchased was materially different from what was described at the time of purchase.

2.2 Non-Eligible Circumstances

Refunds will generally not be issued in the following situations:

  • The client has already accessed, downloaded, or consumed a substantial portion of the service or digital content.
  • The request is based on a change of mind after the service has commenced.
  • The client failed to attend scheduled sessions without prior notice and within the cancellation window.
  • The service was delivered as described and the client's dissatisfaction relates to personal preference rather than a service deficiency.
  • The refund request is submitted after the applicable request period has expired.
  • Promotional, discounted, or trial services, unless otherwise stated at the time of purchase.

3. Refund Request Period

Refund requests must be submitted within 14 days of the original purchase date or, where applicable, within 14 days of the date the issue first occurred. Requests submitted outside this window will not be considered unless exceptional circumstances are demonstrated.

For ongoing subscription services, the refund request period applies to the most recent billing cycle only. Prior billing cycles are not eligible for retrospective refunds.

4. Subscription Services

4.1 Cancellation of Subscriptions

Clients may cancel their subscription at any time through their account settings or by contacting our support team. Cancellation takes effect at the end of the current billing period. Access to services will continue until the end of the paid period.

4.2 Refunds on Subscriptions

Subscription fees are generally non-refundable once a billing cycle has commenced. If a refund is requested within the first 48 hours of a new billing cycle and no services have been accessed during that cycle, a refund may be considered at our discretion.

5. One-Time and Session-Based Services

For individually purchased sessions or one-time service packages, the following conditions apply:

  • Cancellations made more than 48 hours before a scheduled session may be eligible for a full refund or session credit.
  • Cancellations made within 48 hours of a scheduled session are not eligible for a refund but may be rescheduled subject to availability.
  • Sessions that are missed without prior notice are not eligible for a refund or reschedule.

6. How to Submit a Refund Request

To request a refund, please contact our support team using the details below. Your request must include:

  • Your full name and registered email address.
  • The date of purchase and a description of the service purchased.
  • A clear explanation of the reason for your refund request.
  • Any supporting documentation or evidence where relevant.

You may reach us at:

Email: help@toricea.com
Phone: +353 1 451 0038
Address: Pines, Castleknock, Dublin 20, D20 N431, Ireland

7. Review and Processing

All refund requests are reviewed within 5 business days of receipt. We may contact you during this period to request additional information. Our team will notify you of the outcome by email once a decision has been made.

Approved refunds are processed within 10 business days of approval. The refund will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider and financial institution.

Talemur is not responsible for delays caused by third-party payment processors or banking institutions.

8. Partial Refunds

In certain cases, a partial refund may be offered where only a portion of the service was not delivered or where the client has already benefited from part of the purchased service. The amount of any partial refund is determined at our discretion based on the proportion of the service that remains undelivered.

9. Service Credits

Where a full monetary refund is not applicable, Talemur may offer a service credit as an alternative. Service credits are applied to the client's account and may be used toward future purchases. Credits are non-transferable and have no cash value.

10. Fraudulent or Abusive Requests

Talemur reserves the right to decline refund requests that appear to be fraudulent, abusive, or submitted in bad faith. Repeated refund requests from the same account may result in suspension or termination of access to our platform.

11. Amendments to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect upon publication on this page. The date at the top of this policy reflects the most recent revision. Continued use of our services following any update constitutes acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions about this Refund Policy or wish to discuss a specific situation, please do not hesitate to reach out to our team. We are committed to resolving concerns fairly and transparently.

Talemur
Pines, Castleknock, Dublin 20, D20 N431, Ireland
Email: help@toricea.com
Phone: +353 1 451 0038
Website: toricea.com